The Billion-Dollar Brand For Saving Lives And Looking Good
FIGS co-founder Trina Spear describes selling scrubs at hospital shift changes, learning from healthcare workers and building a direct relationship with customers. She also discusses storytelling, an ambassador program and keeping a company's identity during an IPO. Notes cover selected business passages from roughly 49,800 characters of public auto-captions, most of the interview, alongside official Shopify show notes. Date matches the official May 26, 2026 release. Revenue, forecasts and channel shares are Spear's spoken figures for that period, not current results or an independent financial check.
Executive Summary (TL;DR)
FIGS co-founder Trina Spear describes selling scrubs at hospital shift changes, learning from healthcare workers and building a direct relationship with customers. She also discusses storytelling, an ambassador program and keeping a company's identity during an IPO. Notes cover selected business passages from roughly 49,800 characters of public auto-captions, most of the interview, alongside official Shopify show notes. Date matches the official May 26, 2026 release. Revenue, forecasts and channel shares are Spear's spoken figures for that period, not current results or an independent financial check.
Key Takeaways
A bad product and a bad experience
Scrubs were ill-fitting and looked like a garbage bag. Hasson, who got the idea from a nurse practitioner friend, found stores in strip malls with a rack of black, navy and white and a box of sizes on the floor.